Accounts Receivable Manager

Profile

COMPANY OVERVIEW:
**MEMBERS ONLY**SIGN UP NOW***. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the world’s most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community
POSITION PROFILE:
Responsible for leading, managing, and setting strategy to reduce MillerKnoll's investment in accounts receivable. Lead the creation of value-added processes to improve service to customers. Identify trends, document issues, and recommend new collection policies and procedures. Lead integration efforts for MillerKnoll Credit Services team. Lead process efficiency efforts for the AR Collections process and Cash Applications.
Job
Responsibilities:
Advise Credit managers of serious or habitual delinquent accounts and make recommendations toward resolution.
Become a resource for other department leads in analyzing risk assessment and financial impact when making business decisions.
Lead in the creation of metrics that will provide trending information such as days sales outstanding (DSO) reporting and average days to pay (ADTP)
Implement methods of improving customer service levels while maintaining acceptable metrics and measures.
Perform additional requirements as operations may require in support of achieving business objectives.
Prepare and submit periodic operating reports on the activity and progress of accounts, status of receivables and collection experience and cash application.
Responsible for career and personal development of work team by providing timely feedback through formal performance planning and reviews, performance coaching and discipline.
Solve complex disputes with external customers by utilizing strong negotiation skills.
Support sales growth while minimizing MillerKnoll’s investment in accounts receivable.
Utilize call tracking and call monitoring systems to measure communication and soft skills progress of the collections staff.
Validate and monitor the extent that delayed invoicing impacts HMI's financial results.
Performs additional responsibilities as requested to achieve business objectives.
Required Skills
Thorough knowledge and understanding of UCC and security devices such as stand-by and commercial export letters of credit.
Thorough understanding of MillerKnoll departments, products, strategies, policies and procedures.
Working knowledge of economics, finance, accounting, sales and marketing.
Good understanding of Economic Value Added (EVA) principles.
Demonstrated ability to effectively use office automation/communication software and tools currently being used in the MillerKnoll office environment; working knowledge and understanding of the accounts receivable and cash applications systems.
Excellent verbal and written communication skills; ability to communicate persuasively and effectively.
Excellent analytical and problem-solving skills; ability to evaluate difficult situations and make appropriate decisions for resolution in a timely manner.
Strong interpersonal skills, tact, and diplomacy to aid in conflict resolution; upbeat and positive attitude.
Self-motivated and organized; ability to operate independently.
Ability to absorb and retain details.
Willingness to travel as required.
Must be able to perform all essential functions of the position with or without accommodations.
Required Experience
Bachelor's degree in business administration, finance, economics or related field; Masters a plus
Five years experience in credit and collection activity and cash applications, extensive knowledge of operating systems used.
Two years supervisory experience in a team environment.
Who We Hire
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll is a federal contractor and is subject to the requirements of Executive Order 14042. As such, we are requiring all of our U.S.-based employees to be fully vaccinated against COVID-19 by January 4, 2022.
Job Location
East Greenville, Pennsylvania, United States

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