Nashville, TN, United States
Feb 03, 2023
As an Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns and programs.
Provide strategic direction for clients.
Foster relationships with clients to ensure the effective delivery of projects.
Lead internal teams and client teams.
Manage finances of account revenue and profitability.
Develop and deliver organic growth within accounts.
Deliver metrics on the quality of the relationship and the product provided to accounts.
Ensure all Statements Of Work are drafted, documented, accurate, and implemented.
Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams.
Mentor and coach team members while motivating and leading overall project teams.
Define and implement best practices at the business unit level.
Contribute to overall development of the Client Services department.
5-10 years of Client services experience in digital marketing, advertising, online media, in agencies
Experience managing digital campaign and production within automotive industry
Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each
Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps
Ability to react quickly, assess, and implement solutions
Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail
The leadership skills to motivate distributed teams
Patience to work with others using tact and good judgement
Must be able to deal with others using tact and always exhibiting good judgment
Agency of Record experience
The Talent Team at Critical Mass is focused on ensuring we provide the best training, on-boarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In effort to do so, we’d like to establish the ask that you plan to work from an office a minimum of 3 days a week. The ask stems from our want to:
Strengthen opportunity for continuous learning
Improve collaboration and team relationship.
Increase employee engagement
This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
CM Liquid Talent is still an option for roles approved to be 100% remote.
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com
We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
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