Inside Sales Manager

Profile

,AnswerValue:u003cpu003eu003cbu003eJob Summary u003c/bu003eu003c/pu003eu003cpu003eThe Inside Sales Manager will execute the company’s short-term and long-term sales strategies in support of its overall mission through the day-to-day management of the Inside Sales Team. This position will have direct responsibility for implementing sales initiatives and tactics resulting in customer retention, new customer acquisition, and sales growth. Responsible for executing strategies and managing performance to ensure an optimal customer experience, as well as overall business objectives. Effectively collaborate with senior management, and other internal departments as necessary, to achieve our business goals. Collect, generate, and report to senior management sales metrics and performance.u003c/pu003eu003cpu003eu003c/pu003eu003cpu003eu003cbu003eKey Responsibilities u003c/bu003eu003c/pu003eu003culu003eu003cliu003eExecute the company’s long- and short-term sales strategies through the daily management of the Inside Sales Team. Manage performance to meet customer retention, new customer acquisition, sales growth, and profitability goals.u003c/liu003eu003cliu003eDaily management of the Inside Sales Team. Responsible for performance to daily, weekly, monthly, quarterly, and annual performance and sales goals. Provide consistent, clear, and meaningful feedback to colleagues on all areas of responsibility. Identify and address deficiencies and under performance within team. Identify, support, and enable high achievers. Resolve escalated customer issues with discretion, resulting in customer satisfaction.u003c/liu003eu003cliu003eDevelop processes, systems, methods, and mechanisms to measure and track sales results, and report on team performance. Understand KPI’s and how to accurately measure and report on team performance, both individually and collectively. Manipulate and analyze Sales Force, Crystal Reports, manual reports, and extraneous sales data to provide meaningful insights and accurate reports on team sales performance.u003c/liu003eu003cliu003eDevelop and implement solutions to drive production and efficiencies, reduce manual processes and redundancies, and automate processes to improve efficiencies and accuracy.u003c/liu003eu003cliu003eResponsible for creating, implementing, and managing all sales contests and blitzes in support of company sales goals. Develop contests to motivate colleagues, reward results, achieve sales goals, and stay within budget.u003c/liu003eu003cliu003eCommunicate and disseminate accurate and up-to-date program information to team, including sales processes, system modifications, internal policies and procedures, and product information.u003c/liu003eu003cliu003eDevelop team sales skills and techniques through formalized onboarding and ongoing training programs. Streamline training materials and processes to optimize initial training period. Collaborate with leaders and peers on company-wide needs, as well as joint training sessions with Customer Care.u003c/liu003eu003cliu003eCollaborate with management and business leaders to identify and recommend areas of sales growth.u003c/liu003eu003cliu003eRecruit, hire, manage performance, resolve performance issues, coach, and provide for ongoing colleague development, collaborating with Director – Sales and Marketing and Manager - Human Resources as necessary.u003c/liu003eu003cliu003eSupport company strategic initiatives and complete special projects as assigned.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eMinimum Knowledge, Skills and Abilities u003c/bu003eu003c/pu003eu003culu003eu003cliu003eBachelors’ degree in Communications, Marketing, Business Administration, or related discipline. Equivalent industry experience may be considered in lieu of a degree.u003c/liu003eu003cliu003eMinimum of six (6) years sales experience, with at least three (3) years of experience supervising or managing a team.u003c/liu003eu003cliu003eProven ability to supervise, coach, and mentor a team. Evidence of ability to motivate others, create a results-oriented culture, and achieve sales goals. Proven ability to promote an effective team environment.u003c/liu003eu003cliu003eSelf-motivated and self-directed with the ability to manage multiple priorities, exercise sound business judgment, and solve problems.u003c/liu003eu003cliu003eAnalytical thinker with the ability to synthesize data to provide meaningful business insights.u003c/liu003eu003cliu003eDemonstrated interpersonal, verbal, written and presentation communication skills with the ability to effectively communicate to a wide variety of audiences (children and adults).u003c/liu003eu003cliu003eProven ability to create, maintain and monitor effective training programs.u003c/liu003eu003cliu003eProficiency with Microsoft applications, email systems, CRM applications, and web-based technologies.u003c/liu003eu003cliu003eWillingness to travel by plane and other methods of transportation to conference and customer events throughout the US and Canada.u003c/liu003eu003cliu003eValid Driver’s License, insurance, and eligibility to obtain a valid passport or enhanced driver’s license for Canadian business travel as required.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003ePreferred Knowledge, Skills and Abilities u003c/bu003eu003c/pu003eu003culu003eu003cliu003eFundraising sales experience strongly preferred.u003c/liu003eu003cliu003eSome college level coursework in business or related field of study, or high level of demonstrated sales acumen.u003c/liu003eu003c/ulu003eu003cpu003eu003cbru003eu003cbu003eWorking Conditions u003c/bu003eu003c/pu003eu003culu003eu003cliu003eWorks in a normal office environment where there is no physical discomfort due to temperature, noise, dust, and the like.u003c/liu003eu003cliu003eThis position requires travel and the willingness to accept reimbursement for out-of-pocket personal and travel expenses.u003c/liu003eu003cliu003ePosition requires ability and willingness to work non-traditional and extended hours.u003c/liu003eu003cliu003eThe position requires the ability to lift 25 – 50 pounds on an intermittent basis.u003c/liu003eu003c/ulu003e,

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