Operations Training Manager

Profile

,AnswerValue:u003cpu003eu003cspanu003eu003cbu003eJob Summary u003c/bu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eSupports company by ensuring proper implementation of all training programs in the assigned region as well as in other regions as necessary.u0026nbsp; Effectively manages the existing training programs and assists in creating new programs/classes as necessary.u0026nbsp; Manages and tracks training curriculum for store managers.u0026nbsp; Implements certified training store and certified trainer programs in respective markets.u0026nbsp; Assists in the development of new franchisee training for newly signed franchisees.u0026nbsp; Communicates changes in operational policy and procedures to all necessary parties.u0026nbsp; Assists operation colleagues as necessary.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003cbu003eKey Responsibilities u003c/bu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eConducts needs analysis and determines short and long term training needs for regional markets.u0026nbsp; Assists in providing cost/benefit analysis to show projected impact of training programs.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eManages the training process to accommodate needs of new and existing franchisees.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eContinually reviews material to ensure company operations/franchisee receives the most up-to-date training materials in classes. Adapts quickly to market demands and plays a key role in adjusting training programs as necessary.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eCommunicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed. Develops locally-relevant training procedures and materials as appropriate.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eWhere and when applicable, works with quality assurance and research and development to implement new products and procedures and communicates these to regional markets.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAssists in working with internal or external resources to design training manuals, videos and in-store training aids.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eOversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff.u0026nbsp; Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eExecutes and manages the train-the-trainer process throughout the region for all market trainers.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAssist in the development of and presents workshops at franchisee meetings, company rallies, annual regional conventions and business conferences as needed.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eSupports and presents corporate colleague training and development programs. Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.).u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eOversees and implements the certified training store program in all regional markets.u0026nbsp;u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eOversees and implements a local-market certified training manager program for regional markets.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eSupports the required training curriculum by store position and multi-unit position, for all regional staff.u0026nbsp; Monitors compliance and develops plans for continuous improvement.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eProvides training functional support and developmental guidance to field staffs, including market/franchisee trainers.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eSupplemental Job Functionsu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003ePerforms market training audits throughout the region, evaluating class material, instructors’ performance and record keeping.u0026nbsp; Reports the training audit findings to all appropriate leadership.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAssists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eMay assist with any needed training associated with large buy/sells.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003e4.u0026nbsp;u0026nbsp; Assists priority markets (franchise and company) in recruitment efforts for part-time and full-time colleagues.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003cbu003eMinimum Knowledge, Skills and Abilities u003c/bu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eBachelor’s degree in business, training and development, communication or related field. Equivalent work experience may be considered.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAt least 5 years’ experience in training and development within QSR (quick service restaurant) industry, including roles of increasing responsibility.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eEvidence of strong interpersonal, relationship building, negotiation and influencing skills.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eEvidence of excellent written and verbal communication, presentation and classroom instruction skills.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAbility to fluently communicate (reading, writing and speaking) in English. Demonstrated analytical and critical thinking skills.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eThe ability to be innovative in the methods of which training courses are designed and instructed (i.e. multi-media approach, webinars, etc.) and the ability to create a method to document training initiatives.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003cspanu003eAwareness of adult learning processes.u003c/spanu003eu003cspanu003e u003c/spanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAbility to review all operational and training materials for accurate translation ensuring procedures and classes are communicated in a professional way and reflect the Little Caesars culture.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAbility to travel by airplane and/or automobile to distant markets at least 50% of the time and adhere to company travel policy.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eAbility to travel throughout the region as well as ability to secure and maintain necessary credit and passport/visa/government documentation required to do so.u003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003cbu003ePreferred Knowledge, Skills and Abilities u003c/bu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003cpu003eu003cspanu003eRestaurant training and/or operations experience.u003c/spanu003eu003c/pu003eu003cdivu003eu003cpu003eu003cspanu003eu003c/spanu003eu003c/pu003eu003c/divu003e,

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