Emergency Response Call Center Agent REMOTE USA

Profile

Description
Managing a large number of incoming calls
Identifying and resolving customer issues accurately and efficiently
Providing high quality response to customer inquiries and needs
Building sustainable relationships with customers through professional communication
Providing accurate, timely, and complete information by using the right methods and tools
Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
Keeping detailed records of customer interactions, processing customer accounts, and filing documents
Following communication procedures, guidelines, and policies
Applicant must be a citizen of the United States.
Requirements
Required Skills and Qualifications
1-year or more customer support experience or experience as a client service representative
English speaking proficiency (Spanish bilingual is a plus)
Strong communications skills, including phone communications and active listening
Familiarity with CRM systems and practices
Strong research and problem-solving skills
Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
Demonstrated ability to handle sensitive and confidential situations
Ability to handle crisis situations and deal with difficult inquirers
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Company info

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