Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Mountain, ND
View more jobs in North Dakota

Job Details

Healthcare Customer Service Representative

Mountain, ND, United States

Posted on
Jun 19, 2021

Apply for this job


Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Business Administration

In this role, a typical day will include:

Working independently to analyze inquiries and determine appropriate response, conduct thorough research of complex policy and programmatic requirements, and craft written responses using plain language.
Documenting precise and diligent notes for every case to explain research conducted, inquiry response understanding, and justification of response provided.
Navigating the inquiry response system and database to research relevant data points about the submitter that impact the inquiry response provided.
Monitoring an individual dashboard to identify areas for improvement and implementing constructive feedback from response reviewers in a timely manner.
Identifying inquiry trends and proposing new language or editing existing language in the inquiry response knowledgebase.
Triaging cases, determining when to escalate a case and when additional troubleshooting methods are needed, and documenting and tracking results.
Identifying process improvements and making recommendations to the Operations Manager for how to increase productivity and efficiency in the casework process.
Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar and providing feedback.
Participating in client meetings and documenting notes in a clear and concise manner.


Bachelor’s degree
Three years prior, relevant full-time work experience.
Working knowledge of health care, the ACA, and related issues.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Desired Skills:

Ability to work independently and collaboratively.
Ability to manage time, set priorities, and work under time constraints.
Excellent organizational skills and ability to multitask.
Excellent written and oral communication skills.
Demonstrated presentation and public speaking skills.
Sound analytic, problem solving, and qualitative skills.
Strong customer service skills.
High level of initiative coupled with quick learning ability.
High degree of professional maturity and sound decision making ability.
Proven team player; strong relationship building skills both internally and externally.
Advanced research skills.
Knowledge of Salesforce is a plus but not a requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Company info

Sign Up Now -

Similar Jobs:
Internal Medicine job in ND
Location : Langdon, ND
CMO opening in North Dakota\r\r\n\r\r\n* Located in Landgon, ND - Grand Forks, ND 114m\r\r\n* Full-Time, Permanent\r\r\n* Seeking a BE\/BC physician to join hospital as the CMO.\r\r\n\r\r\nDetails:\r\r\n\r\r\n- 20 bed CAH\r\r\n- 2...
A hospital in North Dakota needs additional primary care support. The community has a growing demand, so the facility is reviewing new candidates. The schedule is Monday to Friday with 1:7 ER call. You can expect to see 15 to 18 p...
Job Description:\n Join our not-for-profit organization that has provided nearly 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Create Your Career With Us! Fa...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
NashvillemetroCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
NashvillemetroCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 NashvillemetroCrossing - All rights reserved. 21 192