Collections Manager

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Job Description:
Our client is a leading international law firm with more than 900 lawyers in offices throughout the the world. They are currently seeking a Collections Manager in their Finance department, reporting directly to the Director of Billing & Collections.
We are looking for someone out of an ALM Top 50 law firm.
Salary: can be up to $150k depending on experience
The position is located in Washington, DC and will be responsible for the monthly projections and collections of the account’s receivables for the DC & Philadelphia offices utilizing Aderant and ARCs applications. The Collections Manager will also have daily communication with attorneys, clients, and administrative staff to ensure timely collection of invoices. In addition, the Collections Manager will assist with reconciliations of client matter accounts and elevate issues to management in a timely manner.
Key responsibilities of this position include:
Oversee Collection Coordinator to manage workflow, coordinate assignments to meet deadlines and drive collection initiatives aimed at reducing loss, and minimize exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and Firm.
Work with the DC & PH Partners in the management of their accounts receivable, conducting meetings and keeping them informed of potential collection issues.
Provide a monthly collection projection estimate to management by the third working day of the new month with a detail report to follow no later than the sixth working day.
Review the status of assigned accounts, particularly for delinquent accounts receivable; correspond with the responsible attorney and/or relationship partner to determine the best course of action; follow through with clients to maximize timely collection results each month.
Update collection effort comments and contacts in the ARCs collection system on a timely basis.
Primary resource for preparing the >100K & Aged 60 Days Receivable report for the Firm-wide Billing & Collections Committee
Respond to client and attorney billing and collection inquiries promptly and completely; usually clearing client requests with the responsible partner before releasing any data. Inform Director if you are unable to meet the requested deadline.
Negotiate client settlements with advice and consent of the responsible attorney. Prepare documents for write off of accounts receivable adhering to the firm’s approval policy.
Act as a resource to obtain payment allocation details from client contacts.
Coordinate with billing liaisons and/or responsible partner to determine timing of payment for corporate transactions.
Research disputed account balances: obtain copies of billing statements, checks received and remittance advices; correspond with timekeepers regarding client questions; formulate proposed responses for the billing attorney and relay that information to the client when approved by the billing attorney.
Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate mattes to be closed where appropriate; work with the departed attorney to collect open invoices.
Ensure effective administration and communication of departmental and Firm policies and procedures.
Enforce guidelines set by Management, implement changes and improvements, execute strategies, and make recommendations to collections methods and procedures as needed.
Qualifications (Experience, Knowledge, Skills & Abilities):
Bachelor’s degree required
6 years of heavy volume collections experience, preferably in a large law firm environment; 3 years of collections management experience supervising a team
Advanced analytical and problem solving skills with the ability to fully utilize tools to compile and analyze data
Results driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high-pressure environment
Ability to lead, direct, train and manage team
Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
Consistently demonstrates judgment and discretion in a result orientated environment
Strong attention to detail
Knowledge of negotiation skills and collection techniques
Personable individual who fosters a collaborative business style
Aderant, ARCs, MS Word and Excel experience preferred
Willing to work additional hours (sometimes with little or no notice) particularly at each month-end and from mid-October through mid-January
Aptitude and willingness to work with complex procedures
Strong organizational and time management skills, including the ability to organize self and others
Commitment to maintaining confidentiality of client and office information and adhering to the Firm’s Core Values
Commitment to professional growth and development
IND 002-003

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