Lead Customer Service Management Specialist

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**Job Description Summary**
The Lead Field Support Representative (FSR) will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Provide on-site assessment of activities to anticipate problems, trends, and customer climate change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
**Job Description**
**Essential Responsibilities for I level T700 support**
Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers
Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
Review effectiveness of maintenance actions in order to identify training needs
Maintain awareness of program and project changes
Provide customer insight and training as necessary for future product line support
Utilize data and analytics to influence positive outcomes for customers
Communicate with all levels of customer personnel to ensure effective support of the product
Support Military Field Service process improvements as required
Function as a liaison between internal organizations and customer
Is involved and leading discussions both vertically and horizontally across internal and external divisions (departments) regarding future potential needs, developments and consequences regarding engines, modules and piece parts
Engages in complex long-term processes with customer and internal departments (divisions)
Presents to top-leadership solutions for technical and logistical issues based on expertise, trending diagnostics data and collaboration with others
**Qualifications/Requirements**
Bachelor's Degree from an Accredited University or College (or a high school diploma / GED with a minimum of 5 years of experience in an aviation field service, engineering, or maintenance position)
**ELIGIBILITY REQUIREMENTS:**
Ability and willingness to travel as required
Ability and willingness to relocate to domestic or international locations to support needs of the business
Ability to possess or obtain a U.S. Security Clearance
**Desired Characteristics**
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated analytical and quality improvement ability
Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
Demonstrated understanding of the financial / commercial impact of technical solutions
Ability to make formal presentations to all levels of the organization, customers and peers
Ability to work with all levels of maintenance, engineering, and management
Demonstrated use of project management skills and metrics to achieve program goals
Demonstrated ability to lead, mentor and influence customer and peers
Ability to work across global teams
Fluent in English proficiency in local language preferred
Significant experience with customers and Military operations
_This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment._
**Additional Information**
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (**** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.
**Relocation Assistance Provided:** Yes
Categories
Customer Service
Management
Engineering
Government
Posted:
2022-02-25
Expires:
2022-03-27
General Electric

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