Portland, ME, United States
Executive, Manager, Product Management, It
Apr 11, 2023
The Director, Product Management conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director, Product Management Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.
Director, Mobile and Messaging
As part of the Digital leadership team, the Director, Mobile and Messaging will play a key role in maturing Humana's core mobile payer, benefits, provider and pharmacy experiences in support of advancing the company's health first priorities. The person in this role will move forward the digital vision of meeting where the customers are and solving their needs in simplest seamless experiences using the full palette of digital technologies. A successful leader will be centered on the needs of Humana's members by integrating the experience of Humana flagship mobile app, Go 365 behavior health, and Pharmacy mobile experiences. The product vision will seamlessly merge synchronous and asynchronous messaging member experiences in the app experience for a secure and convenient channel for member service.
This role will partner with key product, design and engineering leaders across the organization to define and drive mobile app roadmap features solving for strategic pain points from the moment of need for healthcare benefits, benefits selection, receiving healthcare benefits, getting behavioral health cues and renewing membership and each interaction in-between.
This role will lead a set of cross-functional, agile product teams to activate against each aspect of roadmap and strategy for the flagship mobile app blending technical knowledge, enterprise product experience, and demonstrated ability to distill complexity into mobile experiences that truly meet customer needs.
She will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly and will serve as a key partner across the Digital product organization with a diverse set of internal stakeholders. This role will be a strong advocate for the end user by developing deep understanding of their needs through feedback and research. Establish KPIs and OKRs for the product team and ensure alignment with senior leadership.
MBA, or MS in computer sciences/data engineering or BS in Tech and 10 yrs. of experience
At least 7 years of overall professional experience in a role with product management, platforms, strategic planning and data management
Proven experience overseeing all elements of the product development lifecycle for Mobile Apps for both iOS and Android.
Keen sense of good UX and visual design, ability to test strong hypothesis through A/B tests and continuous assessments of member behavior and insights through dashboards and analytics.
Strong understanding of the digital platform ecosystems, health care digital landscape and passion and awareness of new innovations and changing customer habits
Ability to leverage customer insights, feedback, financials, compliance and risk data to define product features and roadmap in partnership with other SMEs.
Industry knowledge and expertise of app ecosystem and messaging channels such as email, mobile-SMS and in-app personalized targeting
Strong analytic, organization and problem-solving skills enabling sound decision making.
Experience with cloud-based customer experience and ability to manage large platforms.
Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
Experience with influencing and leading leaders driving high performing team.
Demonstrated success of driving results through OKR management
Strong understanding of business strategy and demonstrating delivery of strategy
Enthusiasm positive bend and self-motivation is essential; a confident change-agent.
Strong presentation skills (oral and written)
MBA or relevant master's degree in technology or data space
Work experience in cloud data platforms, marketing data management, data architecture, omni-channel customer identity management, analytics and customer journey
Work experience in a health care and /or insurance industry is desirable but not required.
Technology expert with experience leading technology teams and managing vendor relationships.
Scheduled Weekly Hours
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Website : http://www.humana.com